New Client Letter


My "Client Welcome Letter"  communicating how I run my business, what to expect out of me and what services I provide.

 

Please read my Getting On The Same Page article! There is more to soundness than trimming and hoof protection; my Same Page article makes understanding the essentials simple!


SERVICES

I provide a very conservative trim based on removing minimal material from the sole and frog and beveling the wall so that I leave a margin of wall around the edge of the sole. The amount of wall I leave is dependent on the condition of your horses feet and hoof sensitivity; I try to leave between 1/8 and 1/4". Pete Ramey is a very good friend and I adhere to the same trimming principles, but we each have our unique style.

I offer booting and hoof protection, including hoof casting and gluing on synthetic shoes or boots. I occasionally nail on synthetic shoes when its appropriate.

I provide a brief assessment of your environment and will offer feedback on how to improve it.

I flock and fit many English saddles and perform some saddle repairs. I fit Western saddles and consult on which Western trees are appropriate for your horse.

I occasionally work with people who are committed to trimming their own horses but require that they take specific Anatomy and Nutritional courses, watch Pete Ramey's UNDER THE HORSE DVD series, and own Pete Ramey's Care Of The Equine Foot book. Trimming your horses feet is not like filing your nails! It takes time and commitment to be good at it and we owe it to your horse to ensure you are going to do a capable job. Too many people underestimate the work ; as a result their horses are sore.

SCHEDULING

I schedule appointments on a regular 5 or 6 week basis, same time and day every 5 or 6 weeks.

I phone sometime in the preceding days to confirm the appointment if necessary, but I ask that clients keep track of our schedule as well. If I neglect to confirm an appointment, I ask that clients contact me to ensure that everything's still on! I try to be responsive to emails and voice mails, but occasionally a communication slips through the cracks, so if you are expecting a communication, please try again

I like to keep arrival times predictable however this can be challenging because many of the horses I work with have lameness and rehab issues. If I think I'll be running late and I know a client is waiting for me, I try to let you know, but being 10 to 15 minutes late or early isn't unusual.

If you expect to meet me and you have rigid time constraints, let me know ahead of time so that I can make sure not to hold you up. I'm not inconsiderate... my real clients - horses - don't wear watches, and a trim that takes 30 minuets one day may take 90 minutes a month later!

REGIONAL CLUSTERS

I organize clients regionally to ensure that I spend most of my energy on my passion - taking care of your horses needs - as opposed to driving and scheduling. I leave time in my schedule to respond to emergencies, but rescheduling one client means rescheduling other regional clients too, so I make appointment days work for everyone.

WORKING WITH YOUR HORSE

Once a horse is at a maintenance stage, I am fine trimming solo, without an owner present, as long as the horse is in a stall or paddock where I can easily get to them. I don't wade through mud to catch horses!

Most clients leave cash when that's convenient, or a check. A few give me a card number. .

I like to have clients attend the first few trims so that I can fill them in on what I do and why; this is particularly important when a horse has soundness issues.

NUTRITION

One of the biggest challenges to barefoot soundness is getting horses who are carb sensitive on an appropriate diet.  I work with several nutritional consultants when needed, but many horses do great when simple guidelines are followed. Most of these basics are covered in my Getting On The Same Page article.

Horses need a high quality diet to build good muscle and strong bones, and diet is extremely important for building strong feet. 

ENVIRONMENTAL CONSIDERATIONS

I need a sheltered area (so that I can get out of the rain and direct sun) with decent footing for trimming. I drive a Prius, not a 4WD truck, so can't manage deeply rutted or muddy roads!

Regards, Linda